Delivery is free on orders over £300+VAT. For orders under £300+VAT, there will be a delivery charge of £5.95+VAT for non-hazardous and standard sized goods, and £50+VAT will be charged for hazardous goods or those that must be delivered on a pallet.
Delivery will be made to the address on your account, unless an alternative address is specified when placing the order. Please note, we only deliver to UK mainland addresses at our standard rates, other locations are charged at cost price; Scottish Highlands & Isle of Wight = £15.00+VAT. Deliveries to other parts of the UK and international locations are possible by prior arrangement, with costs being notified in advance. Please note we are constantly reviewing our couriers, prices and location rules to offer the best deal and this is changing daily with the possibility of a no deal Brexit.
We offer next day shipping on most of our products – this applies to orders made before 2.30pm from Monday to Thursday. Orders placed after 2.30pm on a Friday and across the weekend will be shipped at the earliest time the next working day. As all products are not guaranteed to be in stock, our standard delivery is a 2 – 5 day service (excluding weekends and bank holidays). Whilst we make every effort to deliver all your items within 30 days from the date of ordering, we shall not be liable if we fail to do so in part or in full, due to circumstances beyond our control. We shall contact you to let you know if we are having any problems getting an item to you within that time.
The ownership of any items ordered will be passed to you once they have been delivered – either directly, by leaving goods in a safe place or with a neighbour, as per standard courier arrangements. Once an item is delivered, the risk of damage or loss of the item will become the customers responsibility. All items are delivered to the address specified in the order between 8am and 6pm, Monday to Friday only.
Please note that some goods are palletised or marked as hazardous. When delivery takes place, please ensure ample space is available and unloading of the products may also be required (this is due to articulated lorries and the requirement of a forklift to unload the vehicle). Please be aware all palletised goods must be signed for on receipt of the delivery. If you are concerned about the goods you are ordering or possible delivery restrictions, please let us know when the order is placed.